Privacy Policy & Data Stewardship

1. Information We Collect

When you submit a case inquiry or contact our team, we collect the details you provide voluntarily: your name, email address, phone number (if provided), country of residence, and the narrative description of the incident, including transaction identifiers, screenshots, and correspondence.

2. How We Use Your Information

Your data is used solely for the purpose of evaluating the factual viability of your case, communicating our findings, and, where agreed upon in writing, preparing formal evidentiary reports for presentation to financial institutions, cryptocurrency exchanges, and law enforcement authorities.

We never sell, rent, monetize, or trade your personal information to third parties under any circumstances.

3. Data Security & Encryption

All online form transmissions are protected with industry-standard 256-bit SSL encryption. Internal evidentiary files are secured in encrypted, access-controlled repositories accessible only to authorized senior investigators assigned to your case.

4. Data Retention & Erasure Rights

In accordance with international data protection frameworks (including GDPR and CCPA), you maintain the right to request a copy of your records or to request full erasure of your contact details and case files at any time by contacting our privacy officer.

5. Complaint Handling & Escalation

If you have any questions, concerns, or complaints regarding how your information was processed or how your case was handled, you may contact our senior management directly at privacy@epicresurge.com. All complaints receive formal written acknowledgment within 48 business hours.